Thanks for shopping at Educational Textbook Island(ETI). If you are not entirely satisfied with your purchase, we are here to help. Since all our products are digital (usually in PDF or ePub format), returns aren’t really possible. However, we at CST understand that a person may want a refund due to many reasons, therefore we have the following policy for refunds:
- We have 1 week (7 days) refund policy in case if a product doesn’t meet the description, is the wrong edition, or not formatted properly. CST will refund you the full amount.
- If you have mistakenly purchased a product, and inform us almost immediately, we try and refund you 100% of the amount. However, this is done on a case by case basis and we take some things into consideration like how soon you informed us, did you download the product or not etc.
- In case of duplicate purchases, double charges, etc, you can ask for a refund anytime. We will honor your request even if it’s 6 months late.
When asking for a refund, please contact us via SMS or eMail (preferred), and tell us the problem along with your order number and/or email you used for the order and mode of payment. We try to respond within a maximum of 96 hours (however, its usually much sooner).
Contact us for any problem, we try our best to solve it. After all, CST is a website made by students FOR students ?